Expert Articles

Comprehensive resources for Oracle RightNow developers and consultants

New CXDev Toolbox Tool: Account Migrator

Posted by AW Rowse on Tuesday, November 13, 2018 - 3:18pm
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Do you ever move lots of Staff Accounts from one Profile to another? We do! If you use standard Oracle Service Cloud product features it takes a VERY long time. With the standard process you must individually open a Staff Account record, open the assigned Profile modal window, select the Profile, then save and close the record. Imagine if you had to move 20, or 50, or 100 Staff Accounts to a new Profile? That would take FOREVER!

ClickOnce and the CX Launcher

Posted by jack.whitehouse on Tuesday, November 6, 2018 - 12:42pm
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Working on some yet to be released features for the CXDev Toolbox I have come across a lot of interesting details around the ClickOnce installer and the CX launcher. This article won’t be relevant to a large number of users, but for those few who are hacking around this is for you.

New CXDev Toolbox Tool: Workspace Generator

Posted by AW Rowse on Saturday, October 27, 2018 - 7:58am
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Another week and another new tool preview for the CXDev Toolbox! We are excited to publicly introduce a tool that has been on our drawing board for a while and has finally come to fruition - The Workspace Generator.

New CXDev Toolbox Tool: Metadata Explorer

Posted by AW Rowse on Monday, October 22, 2018 - 8:56am
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Ever need to quickly look up the labels, descriptions, column names, or field types in your Oracle Service Cloud database? How about the ID’s and Labels of menu fields? Are you saying that you haven’t memorized that the contact’s primary email address uses a menu ID of “0” and label of “Email - Primary” and that the mobile phone selection has a “ID” of “1” and a label of “Mobile Phone”?

You aren’t alone! We have worked on Oracle Service Cloud (and before that, RightNow) for over a decade and we still have to double check field names and lookup ID/values.

CXDev Toolbox Updated with CCOM 1.4 and support for Bulk Delete Queries

Posted by AW Rowse on Friday, October 12, 2018 - 9:09am
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We just rolled out an important update to the CXDev Toolbox that enable some new and exciting usages of the tool.

The biggest update is an under-the-hood change to use version 1.4 of the Oracle Service Cloud SOAP API. When it is available (applies to any sites Aug 2017 or newer), the toolbox will prefer this version for operations and communication. If you are on an older site, you are still supported. The toolbox will automatically use the latest available version of the API theoretically back to version 1.0 (but no guarantees).

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