Expert Articles

Comprehensive resources for Oracle RightNow developers and consultants

CXDev Toolbox Updated with CCOM 1.4 and support for Bulk Delete Queries

Posted by AW Rowse on Friday, October 12, 2018 - 9:09am
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We just rolled out an important update to the CXDev Toolbox that enable some new and exciting usages of the tool.

The biggest update is an under-the-hood change to use version 1.4 of the Oracle Service Cloud SOAP API. When it is available (applies to any sites Aug 2017 or newer), the toolbox will prefer this version for operations and communication. If you are on an older site, you are still supported. The toolbox will automatically use the latest available version of the API theoretically back to version 1.0 (but no guarantees).

CXDev Toolbox V3 Now Available

Posted by AW Rowse on Thursday, August 9, 2018 - 10:54am
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A brand new rewritten version of the CXDev Toolbox is now available from the Microsoft Windows Store. This new release represents a major step forward for the tool, and it includes new features and improvements that set the stage for future additions.

Get the new version today from

CXDev Toolbox (v3) Questions and Comments

Posted by AW Rowse on Thursday, August 9, 2018 - 8:45am
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If you are experiencing technical issues with the CXDev Toolbox v3 (Windows Store), encounter a bug, or have a feature suggestion, please let us know by posting a comment to this discussion thread.

If you are using the legacy click-once installed toolbox, please upgrade to the latest version.

To download the CXDev Toolbox, visit

Async CPMs and Interface Configs

Posted by Ben Johns on Thursday, July 12, 2018 - 12:56pm
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When using async CPMs, DO NOT leverage interface configs. An async CPM may run on any of the site's interfaces, regardless of which original interface triggered the logic! Oracle states that this is "working as designed," meaning they are unlikely to fix this issue anytime in the near future.

New CPM Logging Tools

Posted by Ben Johns on Tuesday, June 19, 2018 - 6:35pm
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Some long-awaited CPM logging features have arrived in recent versions of Service Cloud. Now it's possible to inspect the health of CPMs in two ways, and collections of CPMs can be imported and exported.


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