Expert Articles
Posted by AW Rowse
on Monday, October 22, 2018 - 8:56am
Ever need to quickly look up the labels, descriptions, column names, or field types in your Oracle Service Cloud database? How about the ID’s and Labels of menu fields? Are you saying that you haven’t memorized that the contact’s primary email address uses a menu ID of “0” and label of “Email - Primary” and that the mobile phone selection has a “ID” of “1” and a label of “Mobile Phone”?
You aren’t alone! We have worked on Oracle Service Cloud (and before that, RightNow) for over a decade and we still have to double check field names and lookup ID/values.
Posted by AW Rowse
on Friday, October 12, 2018 - 9:09am
We just rolled out an important update to the CXDev Toolbox that enable some new and exciting usages of the tool.
The biggest update is an under-the-hood change to use version 1.4 of the Oracle Service Cloud SOAP API. When it is available (applies to any sites Aug 2017 or newer), the toolbox will prefer this version for operations and communication. If you are on an older site, you are still supported. The toolbox will automatically use the latest available version of the API theoretically back to version 1.0 (but no guarantees).
Posted by AW Rowse
on Thursday, August 9, 2018 - 10:54am
A brand new rewritten version of the CXDev Toolbox is now available from the Microsoft Windows Store. This new release represents a major step forward for the tool, and it includes new features and improvements that set the stage for future additions.
Get the new version today from cxdevtoolbox.com
Posted by AW Rowse
on Thursday, August 9, 2018 - 8:45am
If you are experiencing technical issues with the CXDev Toolbox v3 (Windows Store), encounter a bug, or have a feature suggestion, please let us know by posting a comment to this discussion thread.
If you are using the legacy click-once installed toolbox, please upgrade to the latest version.
To download the CXDev Toolbox, visit http://cxdevtoolbox.com.
Posted by Ben Johns
on Thursday, July 12, 2018 - 12:56pm
When using async CPMs, DO NOT leverage interface configs. An async CPM may run on any of the site's interfaces, regardless of which original interface triggered the logic! Oracle states that this is "working as designed," meaning they are unlikely to fix this issue anytime in the near future.
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