Expert Articles

Comprehensive resources for Oracle RightNow developers and consultants

CXDev Toolbox V3 Now Available

Posted by AW Rowse on Thursday, August 9, 2018 - 10:54am
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A brand new rewritten version of the CXDev Toolbox is now available from the Microsoft Windows Store. This new release represents a major step forward for the tool, and it includes new features and improvements that set the stage for future additions.

Get the new version today from

CXDev Toolbox (v3) Questions and Comments

Posted by AW Rowse on Thursday, August 9, 2018 - 8:45am
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If you are experiencing technical issues with the CXDev Toolbox v3 (Windows Store), encounter a bug, or have a feature suggestion, please let us know by posting a comment to this discussion thread.

If you are using the legacy click-once installed toolbox, please upgrade to the latest version.

To download the CXDev Toolbox, visit

Async CPMs and Interface Configs

Posted by Ben Johns on Thursday, July 12, 2018 - 12:56pm
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When using async CPMs, DO NOT leverage interface configs. An async CPM may run on any of the site's interfaces, regardless of which original interface triggered the logic! Oracle states that this is "working as designed," meaning they are unlikely to fix this issue anytime in the near future.

New CPM Logging Tools

Posted by Ben Johns on Tuesday, June 19, 2018 - 6:35pm
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Some long-awaited CPM logging features have arrived in recent versions of Service Cloud. Now it's possible to inspect the health of CPMs in two ways, and collections of CPMs can be imported and exported.

Seamless Async CPM Updates

Posted by Ben Johns on Friday, May 25, 2018 - 10:42am
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Async CPM jobs are processed by Oracle's SPM queue, but the actual PHP code runs on any number of utility servers (likely based on some load-balancing logic for the pod). The custom CPM code itself runs in a looping PHP process that executes jobs from the queue, which means that the code stays in memory for a period of time. (To my knowledge, Oracle hasn't published any information as to exactly how long these processes run, however.) This causes two important results:


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