Expert Articles

Comprehensive resources for Oracle RightNow developers and consultants

Creating Custom Page Meta Tag Attributes in CP3

Posted by AW Rowse on Tuesday, December 3, 2013 - 11:04am
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Page meta tag attributes are a Customer Portal feature that allow a developer to establish page behaviors in a declarative fashion. A meta tag is placed at the top of every page (/views/pages) and behavior is defined through the addition of attributes and attribute values. Except for very rare cases, each page has a page meta tag.

A typical meta tag looks something like this:

Implementing WS-Security Digest Password with Nonce in .NET 4.0+ (WCF)

Posted by AW Rowse on Tuesday, November 19, 2013 - 10:42pm
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The .NET framework has some really great tools for consuming SOAP web services, but this support is limited to certain flavors of SOAP. When it comes to authentication methods supported in the SOAP protocol, .NET and WCF (Windows Communication Foundation) have a few surprising gaps. An especially painful deficiency is that WCF does not support service authentication through digest passwords with nonce, which is a WS-Security standard that is very popular with services developed on a Java stack.

Agent SSO Lessons Learned: SAML and Security Zones

Posted by AW Rowse on Saturday, October 26, 2013 - 8:33pm
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Configuring SAML SSO for the CX Agent Console is always a painful process. Online documentation is vague and mostly lacking. Additionally, there is absolutely no way to debug a problem when your initial configuration fails. There are no available logs and the visible error message gives no indication of what specifically failed. There is some ability to have tracing enabled, but RightNow Customer Care will not do so willing.

CPMs: Triggering CPMs from Business Rules

Posted by Ben Johns on Saturday, October 19, 2013 - 4:47pm
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This functionality is now available in the May 2014 release! View the May 2014 release notes for details.

CPMs 101: Introduction to Custom Process Models

Posted by Ben Johns on Saturday, October 19, 2013 - 12:36pm
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CPMs provide the ability to trigger custom code whenever select objects in the system are either created, updated, or destroyed. This is extremely useful for myriad types of functionality such as external integrations and advanced business logic. This tutorial is a primer for those just getting started and will walk through how to build a simple CPM from the ground up. More advanced CPM articles are also available. Enjoy!


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