Expert Articles

Comprehensive resources for Oracle RightNow developers and consultants

The Case of the Disappearing Navigation Section AddIn

Posted by AW Rowse on Sunday, October 6, 2013 - 12:10am
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On a recent project many agents reported issues with their CX Desktop because a very, very important component was mysteriously missing. This particular component was a Navigation Section AddIn that enabled an important integration with the client's external systems. After a lot of time spent triaging and debugging, we finally found the reason why this AddIn would disappear from some agent's consoles.

CP 3.0 Nested Custom Widget Deployment Bug

Posted by Ben Johns on Wednesday, August 21, 2013 - 1:26pm
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In CP Framework Version 3.0, nested widgets behave differently depending on whether you are in development mode or staging/production.

Catching Requests Rejected by the F5 Security Module

Posted by Ben Johns on Saturday, August 17, 2013 - 5:59pm
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The F5 is a security layer that filters all incoming and outgoing traffic to any site hosted on the PS pod. Yes, all traffic. If it sees anything it doesn't like, based on some secure, cryptic string parsing rules, it will reject the entire request, kick back a 503 error (for some reason), and puke out an ugly HTML page with a long support ID.

AddIns - The Fragile Nature of Workspace Configuration

Posted by jack.whitehouse on Sunday, August 11, 2013 - 12:21pm
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Workspace configuration settings allow an administrator to set specific values for your add-in based on the workspace that it's placed on. For example: if you have a control with a label you could expose the label text as a configuration setting so that administrators could change it without needing you to re-compile your add-in. String, bool and int types are supported by the attribute.

Fixing a CP3 bug where Proactive Chat can't pass Custom Fields to the Chat Landing page

Posted by AW Rowse on Thursday, August 8, 2013 - 2:16pm
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I recently encountered an issue with Proactive Chat in CP that wasted a good 4 hours of my time and resulted in being a bug in the framework. According to Oracle, this should be fixed in Feb 13 SP3... but as a general rule I don't believe anything Oracle says until I see it happen.

In the meantime, there is a fairly easy fix through a simple customization of the ChatServerConnect widget.

This article will describe the bug, and provide details on the interim fix.

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