Expert Articles

Comprehensive resources for Oracle RightNow developers and consultants

Project Setup on a Mac with NetBeans

Posted by Ben Johns on Tuesday, March 26, 2013 - 8:25pm
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When developing for Customer Portal, it's very handy to have your IDE handle moving files automatically to the server for rapid testing. Here's how to setup NetBeans on a Mac, along with a simple WebDAV mounting script that helps if you have multiple RightNow projects.

Working with Workspace Records

Posted by jack.whitehouse on Monday, March 4, 2013 - 1:05pm
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This tutorial will show how you can use the AddIn Framework to access and modify information on a workspace. In this case I'll be creating a button that assigns the current incident to the logged in agent.

Creating AddIns using Connect Web Services (CWS)

Posted by jack.whitehouse on Saturday, March 2, 2013 - 9:46pm
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While the AddIn Framework provides a decent amount of information about the site you're connected to it often isn't enough to do anything too complicated.

This tutorial will demonstrate how to connect to CWS through the GlobalContext and retrieve account information about the current user. While a slightly contrived example it also provides information not available through the AddIn Framework.

Types of Add-ins

Posted by jack.whitehouse on Tuesday, February 26, 2013 - 3:28pm
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This article will demonstrate every type of add-in currently available. Sample code for each type of add-in is available from - cx-developer-tutorials

There are two main classifications of add-ins: session level and record level. A session level add-in is created when the site is loaded and sticks around for as long as your are logged in. Record level add-ins are created for a specific set of data and then are destroyed when the tab/window/etc is closed.

Creating Custom Widgets in Customer Portal Framework 3

Posted by Ben Johns on Thursday, February 7, 2013 - 11:13pm
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Customer Portal Framework 3 has a nice feature, which allows developers to quickly scaffold widgets using an admin GUI.


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