Expert Articles

Comprehensive resources for Oracle RightNow developers and consultants

SAML Helpers

Posted by jack.whitehouse on Wednesday, June 5, 2013 - 11:59am
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Getting SAML to work in CX is tricky. Here are some tools that I've found useful in the past:

Setting custom fields via SOAP

Posted by jack.whitehouse on Friday, May 24, 2013 - 4:42pm
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This goes under the "seriously?!!" heading.

In previous version of the WSDL it was fairly simple to set a custom field. I'd even go as far as easy (though "intuitive" isn't even part of the language used by the twisted minds who created this API), but with the addition of custom attributes they decided to confuse custom fields as well.

AddIn - Status: Toast

Posted by jack.whitehouse on Thursday, April 25, 2013 - 5:32pm
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I think at this point it's been accepted that Toast Notifications are quite irritating,
and after 20 years of internet usage people are amazingly good at killing pop-ups without reading them, but regardless of all that
here's how to make a toast notification from a Status Bar add-in.

AddIns with DotNetBar

Posted by jack.whitehouse on Tuesday, April 2, 2013 - 5:15pm
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It's possible, with a bit of effort, to make add-ins look like they are standard controls within CX instead of ugly WinForms shoe-horned into an otherwise fairly attractive application. Doing so can greatly improve the reception that your add-in receives from the business side of a project. CX is written using a control library called DotNetBar and add-ins using this library can use much of the same functionality and theming that CX uses. There are however a few catches (as usual):

PHP Stub Classes for Connect PHP 1.1 (Updated)

Posted by AW Rowse on Tuesday, March 26, 2013 - 8:31pm
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One of the many wonderful things about IDE"s is the ability for automatic code completion. Many IDE's support this feature by utilizing PHPDoc code commenting, including Netbeans and Eclipse. Oracle Development hasn't been so kind as to offer ConnectPHP class stubs, so up until now code completion for ConnectPHP has been non-existent. This bugged me for a long time, but I finally decided to do something about it; using PHP Reflection, I was able to generate PHP Class stubs for the entire API. By downloading the class stub file and putting it in your IDE project's sources folder, you will magically get code completion for ConnectPHP!


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