Expert Articles

Comprehensive resources for Oracle RightNow developers and consultants

Async CPMs and Interface Configs

Posted by Ben Johns on Thursday, July 12, 2018 - 12:56pm
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When using async CPMs, DO NOT leverage interface configs. An async CPM may run on any of the site's interfaces, regardless of which original interface triggered the logic! Oracle states that this is "working as designed," meaning they are unlikely to fix this issue anytime in the near future.

New CPM Logging Tools

Posted by Ben Johns on Tuesday, June 19, 2018 - 6:35pm
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Some long-awaited CPM logging features have arrived in recent versions of Service Cloud. Now it's possible to inspect the health of CPMs in two ways, and collections of CPMs can be imported and exported.

Seamless Async CPM Updates

Posted by Ben Johns on Friday, May 25, 2018 - 10:42am
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Async CPM jobs are processed by Oracle's SPM queue, but the actual PHP code runs on any number of utility servers (likely based on some load-balancing logic for the pod). The custom CPM code itself runs in a looping PHP process that executes jobs from the queue, which means that the code stays in memory for a period of time. (To my knowledge, Oracle hasn't published any information as to exactly how long these processes run, however.) This causes two important results:

Important August 2017 SOAP API endpoint change

Posted by AW Rowse on Saturday, October 28, 2017 - 7:38am
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Warning: August 2017 SOAP API change

With the August 2017 release of Oracle Service Cloud, the SOAP API endpoint has been changed AND the old WSDL URL is NOT backwards compatible. This quiet, instant and important change can cause some chaos and broken integrations depending upon your tools and set-up.

First Annual TBD (ToolBox Day)!

Posted by jack.whitehouse on Thursday, October 5, 2017 - 2:55pm
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The toolbox has been doing really well and I want to thank everyone for their support by releasing a new tool for free. In the last month alone we gained 81 new users and have users from 22 different countries and 19 states in the US. The ROQL Tester is the favorite tool by about 50% with the Account Creator next in line and then the Account Unlock and PHP Stub generator. And most exciting (for me): we’ve got 70% of users on the new 2.0 toolbox. I’ve attached our analytics report to this post if anyone is interested in concrete numbers.


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