Download the latest CXDev Toolbox. Learn more about the update from the announcement article.
I’m pleased to announce the release of the new CXDev Toolbox 2.0 for general availability. This release represents a commitment to the toolbox platform and a first step towards greater functionality and utility.
The key features of the CXDev Toolbox 2.0 are:
If a profile doesn't have Session Authentication checked and an add-in tries to make a SOAP request (using a connection prepared with session authentication), an error reading "Invalid SAML assertion in security header" will be shown and the request will fail.
I'm writing a quick article in response to a question I received on another post inquiring if it was possible to open an external webpage instead of a Customer Portal page when the "Chat Now" link is clicked. Using standard functionality, this isn't possible, but using the techniques I've described in my other Syndicated Widget articles we can modify the core behavior to match our requirements.
The "Browser" workspace control available when configuring agent workspaces is a powerful feature that enables some really interesting customization and integration options. For those unfamiliar with the "Browser" control, this component allows you to embed an HTML page into a workspace. Besides exposing an API for passing workspace field values at runtime via URL templating, there is also a JavaScript based API for communication between the host workspace and the client webpage.
When calling create and update functions from within Customer Portal code, the system requires the use of checks via the RightNow\Libraries\AbuseDetection library method isAbuse(), to ensure the CP endpoint is not under a DOS or similar attack. This is helpful, in theory at least, because it ensures that your CP site is mostly protected from these sorts of attack, but this can cause major headaches when building out more complex solutions. 3 out of 4 scenarios below require some level of workaround, depending on your use-case: