Expert Articles

Comprehensive resources for Oracle RightNow developers and consultants

Async CPM Development and "My Code's Not Updating!"

Posted by Ben Johns on Thursday, February 4, 2016 - 12:50pm
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While developing asynchronous CPMs, you'll notice that when you make a code change, the site logic may or may not update immediately. In fact, sometimes you may run the CPM and it will appear to use your old code, then the next time it will use your new code, then vice-versa! This is due to the fact that Oracle 'caches' the async code in memory

Version Matrix has been updated

Posted by AW Rowse on Wednesday, February 3, 2016 - 12:59pm
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It's been FAR too long since any of us have posted. It was an extremely busy Q3/Q4 for 2015, and the expert posts got neglected. I have a lot of good articles planned for 2016, so stay tuned. As a teaser, I've got the following topics on my list. Leave a comment to vote for which should be tackled first.

cURL and Async CPMs

Posted by Ben Johns on Saturday, July 4, 2015 - 12:07pm
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If you are using cURL in an asynchronous CPM to post data to an external endpoint, beware. Calling the \load_curl() method will usually load the cURL library, unless the back-end SPM process that runs your particular instance of the CPM already loaded the library! In this case the CPM will fail, in what appears to be an inconsistently reproducible way.

Get in the habit of wrapping your \load_curl() method like this:

if (!function_exists("\curl_init"))
{
    \load_curl();
}

Quick Tip: Encrypted Pass Through Authentication (EPTA) Initialization Vectors

Posted by AW Rowse on Thursday, June 18, 2015 - 11:01am
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When setting up Encrypted PTA, configuring the correct Initialization Vector in the PTA_ENCRYPTION_IV configuration setting can be confusing. I find the setting documentation misleading unless you really understand what it is asking for.

Per the field documentation:

Customizing the Chat States of the Syndicated Conditional Chat widget

Posted by AW Rowse on Wednesday, June 10, 2015 - 10:46am
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For many customers, the default chat service States displayed by the Oracle Service Cloud Syndicated Conditional Chat widget do not meeting their business needs. A common desire is to have the chat link be available, even if all agent's are busy. This gives the user a chance to wait in the queue if they want.

This can be done easily by setting the 'min_sessions_avail' setting to 0, and the 'wait_threshold' setting to a very high value. I usually put it at 1 day by setting it to 86400 seconds.

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