Expert Articles

Comprehensive resources for Oracle RightNow developers and consultants

Get the Interface ID in Customer Portal and ROQL

Posted by Ben Johns on Friday, February 1, 2019 - 3:25pm
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Sometimes you may need the current interface from within Customer Portal. For instance, you'll need to filter on the Interface ID to retrieve a list of all end-user visible Products. There are two ways to do this:

Within a ROQL query

You can use the curInterface() ROQL method right in your query: SELECT ID, LookupName FROM ServiceProduct WHERE EndUserVisibleInterfaces.ID = curInterface() ORDER BY DisplayOrder

Via the CP API

\RightNow\Api::intf_id()

New CXDev Toolbox Tool: Account Migrator

Posted by AW Rowse on Tuesday, November 13, 2018 - 3:18pm
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Do you ever move lots of Staff Accounts from one Profile to another? We do! If you use standard Oracle Service Cloud product features it takes a VERY long time. With the standard process you must individually open a Staff Account record, open the assigned Profile modal window, select the Profile, then save and close the record. Imagine if you had to move 20, or 50, or 100 Staff Accounts to a new Profile? That would take FOREVER!

ClickOnce and the CX Launcher

Posted by jack.whitehouse on Tuesday, November 6, 2018 - 12:42pm
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Working on some yet to be released features for the CXDev Toolbox I have come across a lot of interesting details around the ClickOnce installer and the CX launcher. This article won’t be relevant to a large number of users, but for those few who are hacking around this is for you.

New CXDev Toolbox Tool: Workspace Generator

Posted by AW Rowse on Saturday, October 27, 2018 - 7:58am
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Another week and another new tool preview for the CXDev Toolbox! We are excited to publicly introduce a tool that has been on our drawing board for a while and has finally come to fruition - The Workspace Generator.

New CXDev Toolbox Tool: Metadata Explorer

Posted by AW Rowse on Monday, October 22, 2018 - 8:56am
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Ever need to quickly look up the labels, descriptions, column names, or field types in your Oracle Service Cloud database? How about the ID’s and Labels of menu fields? Are you saying that you haven’t memorized that the contact’s primary email address uses a menu ID of “0” and label of “Email - Primary” and that the mobile phone selection has a “ID” of “1” and a label of “Mobile Phone”?

You aren’t alone! We have worked on Oracle Service Cloud (and before that, RightNow) for over a decade and we still have to double check field names and lookup ID/values.

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