Expert Articles

Comprehensive resources for Oracle RightNow developers and consultants

AddIn Post-Build Event v2

Posted by jack.whitehouse on Tuesday, April 11, 2017 - 10:02am
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When building add-ins it's helpful to copy the compiled DLLs to the RightNow dev mode folder so that they're ready for development testing. If you then automatically create ZIPs of the output then you're ready for production deployment without any additional effort. (This is assuming you publish your add-ins as ZIPs and not DLLs.)

Introducing the new CXDev Toolbox

Posted by AW Rowse on Tuesday, January 31, 2017 - 11:16am
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I’m pleased to announce the release of the new CXDev Toolbox 2.0 for general availability. This release represents a commitment to the toolbox platform and a first step towards greater functionality and utility.

The key features of the CXDev Toolbox 2.0 are:

What does "Invalid SAML assertion in security header" mean?

Posted by jack.whitehouse on Monday, January 9, 2017 - 2:12pm
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If a profile doesn't have Session Authentication checked and an add-in tries to make a SOAP request (using a connection prepared with session authentication), an error reading "Invalid SAML assertion in security header" will be shown and the request will fail.

How to open an External Page from a Syndicated Conditional Chat Link

Posted by AW Rowse on Wednesday, November 30, 2016 - 3:45pm
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I'm writing a quick article in response to a question I received on another post inquiring if it was possible to open an external webpage instead of a Customer Portal page when the "Chat Now" link is clicked. Using standard functionality, this isn't possible, but using the techniques I've described in my other Syndicated Widget articles we can modify the core behavior to match our requirements.

Controlling the IE Rendering Mode in a Browser Control

Posted by AW Rowse on Wednesday, November 2, 2016 - 12:24pm
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The "Browser" workspace control available when configuring agent workspaces is a powerful feature that enables some really interesting customization and integration options. For those unfamiliar with the "Browser" control, this component allows you to embed an HTML page into a workspace. Besides exposing an API for passing workspace field values at runtime via URL templating, there is also a JavaScript based API for communication between the host workspace and the client webpage.


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