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Expert Articles

Comprehensive resources for Oracle RightNow developers and consultants

Quick Tip: Skinning Customer Portal Modal Dialogs

Posted by AW Rowse on Wednesday, April 1, 2015 - 3:53pm
AW Rowse's picture

When skinning Customer Portal it is easy to forget the YUI-based modal dialogs unless one happens to pop up during your working session. Most commonly it is the Form Expiration dialog which reminds me that I have additional work to ensure a unified brand experience. This dialog will appear after 5 minutes, which is a long time to wait when testing CSS changes.

New Site Feature: CX Features by Version matrix

Posted by AW Rowse on Thursday, March 26, 2015 - 11:40am
AW Rowse's picture

Today I published a document that I've been working on for a while; my hope is to extend the benefit I receive to everyone else in the community. This document is a list of Oracle RightNow CX features by version. This will be a living page permanently in the left-hand navigation of As new CX versions are released, the document will be updated accordingly.

SAML Knowledge Roundup

Posted by AW Rowse on Thursday, February 26, 2015 - 8:53am
AW Rowse's picture

RightNow + SAML is a pain, impossible to debug, but possible to do. The following is a running collection of tips and knowledge around implementing SAML in RightNow

Changing Polling Intervals on Syndicated Conditional Chat

Posted by AW Rowse on Friday, February 13, 2015 - 12:53pm
AW Rowse's picture

One item that is not exposed in Syndicated Conditional Chat's initialization parameters is the polling interval. The interval is unfortunately hard coded into the widget, but this doesn't mean that you can't control it. There is a widget initialization parameter named "enable_polling"; when this value is set to "false", the widget will not poll the server. This then gives you the chance to write your own polling logic using the syndicated widget frameworks Event system.

This works by subscribing to 2 events

Upgrade Process Notes

Posted by Ben Johns on Tuesday, January 27, 2015 - 11:15am
Ben Johns's picture

Oracle requires customers to upgrade their RightNow (now Oracle Service Cloud or OSC) site version at least every two years. This requires an engagement with OSC's upgrade team, where the client will be assigned a "Technical Migration Manager" to facilitate. Before OSC transitioned to versioned, managed APIs and frameworks, upgrades themselves were notoriously painful for clients with a large amount of customization work, but as the years progress, this process continues to become much smoother.


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