Agent Console Extensions
This tutorial will show how you can use the AddIn Framework to access and modify information on a workspace. In this case I'll be creating a button that assigns the current incident to the logged in agent.
While the AddIn Framework provides a decent amount of information about the site you're connected to it often isn't enough to do anything too complicated.
This tutorial will demonstrate how to connect to CWS through the GlobalContext and retrieve account information about the current user.
While a slightly contrived example it also provides information not available through the AddIn Framework.
This article will demonstrate every type of add-in currently available. Sample code for each type of add-in is available from bitbucket.org - cx-developer-tutorials
There are two main classifications of add-ins: session level and record level. A session level add-in is created when the site is loaded and sticks around for as long as your are logged in. Record level add-ins are created for a specific set of data and then are destroyed when the tab/window/etc is closed.
Pages
Zircon - This is a contributing Drupal Theme
Design by
WeebPal.
