Embedded Workspaces

Controlling the IE Rendering Mode in a Browser Control

The "Browser" workspace control available when configuring agent workspaces is a powerful feature that enables some really interesting customization and integration options. For those unfamiliar with the "Browser" control, this component allows you to embed an HTML page into a workspace. Besides exposing an API for passing workspace field values at runtime via URL templating, there is also a JavaScript based API for communication between the host workspace and the client webpage.

Retrieving Agent Info in a Browser Control

When building any Workspace in the CX Agent Console, Browser Controls are a powerful tool for integrating external systems and features seamlessly into the agent experience. Browser Controls display a configurable web page inside of the Workspace. Additionally, contextual data from the Workspace can be passed through the url to the web page.

Working with Workspace Records

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This tutorial will show how you can use the AddIn Framework to access and modify information on a workspace. In this case I'll be creating a button that assigns the current incident to the logged in agent.

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