Embedded Workspaces

Controlling the IE Rendering Mode in a Browser Control

The "Browser" workspace control available when configuring agent workspaces is a powerful feature that enables some really interesting customization and integration options. For those unfamiliar with the "Browser" control, this component allows you to embed an HTML page into a workspace. Besides exposing an API for passing workspace field values at runtime via URL templating, there is also a JavaScript based API for communication between the host workspace and the client webpage.

Retrieving Agent Info in a Browser Control

When building any Workspace in the CX Agent Console, Browser Controls are a powerful tool for integrating external systems and features seamlessly into the agent experience. Browser Controls display a configurable web page inside of the Workspace. Additionally, contextual data from the Workspace can be passed through the url to the web page.

Working with Workspace Records


This tutorial will show how you can use the AddIn Framework to access and modify information on a workspace. In this case I'll be creating a button that assigns the current incident to the logged in agent.

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