Async CPMs and Interface Configs

CX Version: 

When using async CPMs, DO NOT leverage interface configs. An async CPM may run on any of the site's interfaces, regardless of which original interface triggered the logic! Oracle states that this is "working as designed," meaning they are unlikely to fix this issue anytime in the near future.

Determining the URL for an interface

Occasionally you need to determine the domain name for an interface in RightNow CX. This guide will show you how to do that even if the interface is using a vanity URL (custom CNAME).

AddIns - Add items to interfaced lists

Within the AddIn Framework there are a number of lists on workspace contexts that contained an Interfaced type (something along the lines of IList<IInc2Contact>). In early versions of the framework there was no way to actually create an instance of the object, so to be able to add a single item to the list you had to implement the whole interface. There is another, largely unknown, option however for a number of supported interfaces:


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