New Site Feature: CX Features by Version matrix

Today I published a document that I've been working on for a while; my hope is to extend the benefit I receive to everyone else in the community. This document is a list of Oracle RightNow CX features by version. This will be a living page permanently in the left-hand navigation of As new CX versions are released, the document will be updated accordingly.

Being a consultant, I work on dozens of sites at once. Nearly every site is on a different version number. When designing customizations and integrations, it is important to know what features are available on the client's site. There is nothing worse than promising something that isn't available in their version. This matrix also helps to determine the benefit a customer might receive out of doing an site upgrade to a newer version.

I've listed the features that are most important to me as a developer; I've categorized them into buckets that make sense to me. The data is extracted from each version's Release Notes. This is a manual process so if I missed something let me know.


Its a brilliant effort!

Thanks Andy for this Support!!

-- Gurpreet Singh

Any suggestions on hiring a contract dev for Oracle implementation? We currently use Helix, but I'd like to research some individuals who could do the same thing. I'd like to get a few quotes before agreeing to the 400 hours to upgrade to CP3 . I have several projects I need completed, which will require many man hours from Helix so I just want to make sure the estimate I'm receiving is average.

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