Aug 2017

New CPM Logging Tools

CX Version: 

Some long-awaited CPM logging features have arrived in recent versions of Service Cloud. Now it's possible to inspect the health of CPMs in two ways, and collections of CPMs can be imported and exported.

Important August 2017 SOAP API endpoint change

CX Version: 

Warning: August 2017 SOAP API change

With the August 2017 release of Oracle Service Cloud, the SOAP API endpoint has been changed AND the old WSDL URL is NOT backwards compatible. This quiet, instant and important change can cause some chaos and broken integrations depending upon your tools and set-up.

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