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Discussion Board

Incident record is showing wrong status when opened from a report

Posted by ANaray1 on Tuesday, March 6, 2018 - 11:39am
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When an incident record is opened from a report, it has a wrong 'status' showing in it. This is happening only for a certain type of incidents. We looked at the rules of that workspace and couldn't find anything. How do we know what actions/ scripts are invoked when a record is double clicked or opened from a report?


Bulk Delete

Posted by umadevigdw on Sunday, November 26, 2017 - 11:26pm
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Has anyone implemented Bulk Delete with Connect Web Services?

Documentation for getAdminUrl()

Posted by acerzw on Monday, November 13, 2017 - 5:27am
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I am quite new to CX development and came across mention if the getAdminUrl() method for use with file attachments. I decided to do some research on it as it sounds useful for a project I am working on, however I could not find any info in the Connect API documentation? In fact very few methods appear to be document for objects in general. I am wondering if I am missing something? If there might be other useful methods of which I am not aware?

Can some kindly soul point me in the direction of where this method is documented?

Kind Regards


Password reset rights

Posted by ANaray1 on Friday, November 3, 2017 - 1:38pm
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We know that as administrators we can reset anyone's passwords but can we give password reset rights to certain roles?

How to get current Admin User details of right now in .net addin

Posted by Suryas on Friday, October 27, 2017 - 2:50am
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Based on one field change, the current admin user details should populated on the other field. so I created one rule on the workspace in which on field changes to specific value I m calling my Addin action.

my question is how to get logged user details in the .net ??


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