Agent Chat Session Add-in

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Hi Guys,

I'm wondering if it is possible to create an add-in for the RightNow console that can log and agent in and out of their chat session? The idea is that if they were inactive were "x" amount of time, it would log them out of their chat session. Seems like someone else on the RightNow forum has had trouble getting it going for themselves (http://communities.rightnow.com/posts/5f7a23a5fe).

Any help would be much appreciated.

Cheers,
Phillip Moon

Comments

Hi Phillip,

Sorry for the delay, I've been wracking my brain and am failing at coming up with a good solution for this. I'll ask around a bit and see if I can't come up with something that will do the trick. If you have a newer site (May '13 or greater) add-ins are now supported on the chat workspace, and while I don't think you'll necessarily find your solution there, it may have exposed some additional functionality. We haven't been able to get a test site with this feature yet.

--jack

Phillip,

Are you aware of the CLIENT_SESSION_EXP config setting? It automatically logs an agent out after a some time of inactivity. Using the out of the box CLIENT_SESSION_EXP config, agents who are chatting with customers when they are automatically logged out must enter their password to re-authenticate. If they do not, their chat session is transferred to the next available agent.

This is available as of Nov '12.

Hope this help!

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