Creating Custom E-mail functionality

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Hello,

I am looking for a way to create a form that would look similar to a new mail message in outlook where I would be able to select the From, TO, CC, and BCC recipient based on the contacts in the system.

Are these control available to use?

Is there a simpler way to use the native e-mail functionality but be able to select who the incident goes to and not allow the primary contact of the incident to receive an emailed copy of the updated incident as it is being handled and or transferred between agents and or other groups.

Thank you in advance,

Mark

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