Skype Integration with OSvC Chat

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Hi,

I am trying to achieve Skype Integration with OSvC, i.e., a contact would be available on Skype, and when this contact is pinged on Skype, the Chat Request has to come as a Agent Desktop Chat Request. And the exchange of conversations has to be configured.

Any pointers how this can be configured?

Thanks,
Amrutha

Comments

There are third party APIs in Chat.
http://documentation.custhelp.com/euf/assets/devdocs/unversioned/Chat_APIs/Default.htm

Do check out this.

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