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Discussion Board

How to restrict a Agent from selecting a past date for Passport expiry in Agent desktop (Contact Workspace)

Posted by Saravanan.sekar... on Wednesday, September 6, 2017 - 12:10am's picture

Hi All,

Is there anyway to restrict a agent from selecting a past date in contact workspace.

My Scenario :
We have to store only the future date for a passport / visa expiry dates. If it's already expired then we shouldn't allow an agent to create record.

In which way I can achieve this process.


How to run a Batch process via CPM ?

Posted by Saravanan.sekar... on Tuesday, August 29, 2017 - 11:06pm's picture

Hi All,

I have a requirement to send all Contact and Contact_CO object's records which is created in OSvC to Eloqua.
Is it possible to run a Batch process via CPM for this requirement?

Thanks in advance.


Getting related object flields.

Posted by surena on Tuesday, August 8, 2017 - 7:24am


This is what I have. I need to validate some fields information in the Opportunity object using information from flieds from the related Contact object. This is an Event Handler php code.

Is there a simple way get this information??

Thanks for your help.

Unable to POST with Oracle Sales Cloud using Event Handler.

Posted by surena on Tuesday, May 23, 2017 - 11:53pm


I have to integrate Opportunities in Oracle Service Cloud with Leads in Oracle SALES Cloud. There is no ICS in this implementation so I need to configure this using an event handler in Service Cloud. Check the code I am using:


* CPMObjectEventHandler: on_opportunity_create
* Package: RN
* Objects: Opportunity
* Actions: Create, Update
* Version: 1.2

use \RightNow\Connect\v1_2 as RNCPHP;
use \RightNow\CPM\v1 as RNCPM;
use RightNow\Connect\v1_2\Audit as RNCPHP_Audit;

Skype Integration with OSvC Chat

Posted by amrutha21 on Wednesday, April 12, 2017 - 9:42pm


I am trying to achieve Skype Integration with OSvC, i.e., a contact would be available on Skype, and when this contact is pinged on Skype, the Chat Request has to come as a Agent Desktop Chat Request. And the exchange of conversations has to be configured.

Any pointers how this can be configured?



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