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Discussion Board

How to call Javascript file in Agent Desktop

Posted by Saravanan.sekar... on Wednesday, September 6, 2017 - 12:26am's picture

Hi All,

I have an idea and know to call Custom Script in workspace.
But, I don't have any idea to call Javascript inside the agent desktop or a poral.

Site Configuration->File Manager-> Javascript files

Please give me any link or idea to understand the purpose of it.


How to restrict a Agent from selecting a past date for Passport expiry in Agent desktop (Contact Workspace)

Posted by Saravanan.sekar... on Wednesday, September 6, 2017 - 12:10am's picture

Hi All,

Is there anyway to restrict a agent from selecting a past date in contact workspace.

My Scenario :
We have to store only the future date for a passport / visa expiry dates. If it's already expired then we shouldn't allow an agent to create record.

In which way I can achieve this process.


How to run a Batch process via CPM ?

Posted by Saravanan.sekar... on Tuesday, August 29, 2017 - 11:06pm's picture

Hi All,

I have a requirement to send all Contact and Contact_CO object's records which is created in OSvC to Eloqua.
Is it possible to run a Batch process via CPM for this requirement?

Thanks in advance.


Getting related object flields.

Posted by surena on Tuesday, August 8, 2017 - 7:24am


This is what I have. I need to validate some fields information in the Opportunity object using information from flieds from the related Contact object. This is an Event Handler php code.

Is there a simple way get this information??

Thanks for your help.

Unable to POST with Oracle Sales Cloud using Event Handler.

Posted by surena on Tuesday, May 23, 2017 - 11:53pm


I have to integrate Opportunities in Oracle Service Cloud with Leads in Oracle SALES Cloud. There is no ICS in this implementation so I need to configure this using an event handler in Service Cloud. Check the code I am using:


* CPMObjectEventHandler: on_opportunity_create
* Package: RN
* Objects: Opportunity
* Actions: Create, Update
* Version: 1.2

use \RightNow\Connect\v1_2 as RNCPHP;
use \RightNow\CPM\v1 as RNCPM;
use RightNow\Connect\v1_2\Audit as RNCPHP_Audit;


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