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Discussion Board

Creating the Custom Add-ins using Visual Studio 2010

Posted by PramodKumar Arardhri on Sunday, February 9, 2014 - 11:41pm
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I am trying to create the Custom Add ins using visual studio 2010. I created a sample add in and while uploading it into the rightnow instance i am facing the problem.

To create the custom add in i was followed the steps shown in the below link

Getting Started >> Developing Your First Desktop Add-In Framework

Multiple images for proactivechat

Posted by sanjmist on Friday, January 17, 2014 - 9:23am
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Hi All, A client website requires a chat widget on multiple pages with different images.
Is their a way to use the proactivechat widget and pass the backgroung image url or would I need to create new widgets for every new image to be used on each web page?

Help is vague on this aspect and cannot find anything on the developer forums.


Issue with AjaxRequest in syndicated ConditionalChatLink

Posted by manish.kumar on Friday, November 15, 2013 - 7:48am

Syndicated ConditionalChatLink has been implemented on the external page. The link appears for the first time when the page loads. When the user navigates between the tabs (or even when a refresh is done), the link does not appear. The code for conditional chat link is written in the template file of Front end page and re-loads on every refresh or tabs navigation.

The user open the external webpage. After the initial load of the page, the chat link appears. Navigate to another tab and return back to the same tab. The chat link does not appear now.

Connect RightNow to Siebel using PHP Soap request

Posted by aravind_2703 on Wednesday, October 23, 2013 - 2:21pm
aravind_2703's picture

I am trying to call external WebService at the Incident create using attached code. But once i upload and test the php file in Process Designer, it is throwing below error:-

"Fatal PHP error on line 44 of incident_create\incident_create: Class 'RightNow\CPMObjectEventHandlers\incident_create\SoapClient' not found'

Force Reset and the SOAP API

Posted by sam.ellis on Tuesday, September 3, 2013 - 2:35pm
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This error/quirk was originally found by Ben, but I thought it was worth posting about just for future reference.


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