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Discussion Board

Issue with AjaxRequest in syndicated ConditionalChatLink

Posted by manish.kumar on Friday, November 15, 2013 - 7:48am

Syndicated ConditionalChatLink has been implemented on the external page. The link appears for the first time when the page loads. When the user navigates between the tabs (or even when a refresh is done), the link does not appear. The code for conditional chat link is written in the template file of Front end page and re-loads on every refresh or tabs navigation.

The user open the external webpage. After the initial load of the page, the chat link appears. Navigate to another tab and return back to the same tab. The chat link does not appear now.

Connect RightNow to Siebel using PHP Soap request

Posted by aravind_2703 on Wednesday, October 23, 2013 - 2:21pm
aravind_2703's picture

I am trying to call external WebService at the Incident create using attached code. But once i upload and test the php file in Process Designer, it is throwing below error:-

"Fatal PHP error on line 44 of incident_create\incident_create: Class 'RightNow\CPMObjectEventHandlers\incident_create\SoapClient' not found'

Force Reset and the SOAP API

Posted by sam.ellis on Tuesday, September 3, 2013 - 2:35pm
sam.ellis's picture

This error/quirk was originally found by Ben, but I thought it was worth posting about just for future reference.

Getting unexpected error while staging my changes

Posted by psingl1984 on Monday, August 12, 2013 - 1:22am
psingl1984's picture

Hi All,

I am using ORN Demo site and have to modify "Chat_Landing" page to have my logo instead of OOTB image. But when i am trying to stage my changes from CX Console, i am getting below error and it is failing:-

Setting Custom Attributes on the Workspace Record

Posted by Ben Johns on Monday, July 29, 2013 - 9:15am
Ben Johns's picture

While trying to set a custom attribute on an incident workspace record using the Add-In framework, there seems to be an issue. After setting the value in code successfully, if the workspace is saved, the value does not get stored.


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