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Discussion Board

Integration with Contact Center Software

Posted by Eyespike1 on Wednesday, December 7, 2016 - 3:09pm
Eyespike1's picture

Hi, we are integrating Oracle Service Cloud with our Anywhere 365 platform. AW365 currently handles all phone and SMS text inquiries.
We are able to retrieve contact information, including incidents from Service Cloud and display them in our AW365 console window.
The part we are having problems with is being able to click on the contact that is pulled from Service Cloud and open that corresponding contact in the Service Cloud console. Agent will be logged in.
Same goes with the incident. Click on the Incident in AW365 and open that incident in Service Cloud.

How to unbind the click events on the SCCL’s link element which dynamically add Widget and bind in other event handler so Chat can start.

Posted by yadavajai7 on Wednesday, November 30, 2016 - 9:00am
yadavajai7's picture

i would like to implement Syndicated ConditionalChatLink on the external page, however once chat link clicked there i want to a Model window with some custom code and when user click on ok button in model window then launch chat.

Add more than one Secondary contact to Incident through CPM

Posted by amrutha21 on Monday, November 21, 2016 - 10:18pm

Hi All,
I am trying to add more than one secondary contact to an Incident through Custom Process.
But, I am facing some error which is not causing the contact to get linked,
Below is the code
$i=0;
$res = RNCPHP\ROQL::queryObject( "SELECT Contact FROM Contact WHERE Emails.Address = '".$mail_addr."' AND Emails.AddressType = 0")->next();

Manipulating columns to rows in reports

Posted by John on Friday, July 1, 2016 - 9:30am

Hello All,

I am wanting to reformat the display of a report to display data cells in a report column as rows with data in the remaining columns being repeated in each row.

i.e.

Original Output
---------------------
Ref # Person ID1 Person ID2 Person ID3
160612-000005 xx yy zz

then the reformatted desited output is

WebComponents/Polymer and Syndicated ConditionalChatLink Compatibility?

Posted by sswing on Monday, June 6, 2016 - 9:27am
sswing's picture

Our custom site is built with Polymer (0.5 upgrading soon to 1.0). We're trying to use the Syndicated ConditionalChatLink widget but it seems they are not compatible. It appears when RightNow.Client.js calls document.getElementById("myChatLink") to initialize onclick event handlers nothing is returned because Polymer's shady/shadow DOM effectively hides it.

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