Senior Cloud Engineer




Denver, CO 80218
United States

Job Type: 

Full-Time Position

Job Responsibilities:

  • Hands-on work configuring, customizing and implementing RightNow CX or solutions
  • Works with business analysts to refine requirements which correctly address business problems and provide sufficient detail to drive the proposed solution
  • Maintain an in-depth knowledge of current RightNow or technology, both internally and within the industry, and its applicability to the organization
  • Prepare, write and review documentation for programs and systems
  • Leverages the appropriate system development methodologies and processes for analysis, design, coding, testing and implementation
  • Considers system impacts and long-term effects of decisions/solutions

Required Qualifications:

  • Bachelor’s Degree - MIS or Computer Science, preferred
  • RightNow CX or Certification, preferred
  • Knowledge in customer portal development and RightNow CX or Configuration (1-3 years)
  • Knowledge in PHP development (1-3 years)
  • Experience in CodeIgniter framework (1-3 years) preferred
  • Experience with SOAP API, preferred
  • Some Java development, preferred
  • 7+ years of current experience in providing business consulting and / or technology consulting and solutions to clients, preferred
  • Demonstrates confidence and credibility in front of senior management and clients
  • Demonstrates ability to develop innovative technical approaches as complete solutions to business problems
  • Ability to facilitate and lead work groups or demos, and work productively with a wide range of people
  • Excellent written and verbal communication skills

Reporting, Location and Travel:

Senior Cloud CRM Engineer reports to the Director of Cloud Application Services and will work in Denver, CO or suitable location. Up to 50% travel may be required.

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