CP3

Need to display value of field from RNT onto the ask page

Need to display value of field from RNT onto the ask page.

Fun with Cloud9 IDE and CP3

Today I had a bit of fun with Cloud9 IDE, which is one of the better cloud-based IDEs I've found. It is geared mostly towards front-end web development but has a fully functional Ubuntu OS underneath running in a Docker instance, so you can pretty much do anything.

Quick Tip: Skinning Customer Portal Modal Dialogs

When skinning Customer Portal it is easy to forget the YUI-based modal dialogs unless one happens to pop up during your working session. Most commonly it is the Form Expiration dialog which reminds me that I have additional work to ensure a unified brand experience. This dialog will appear after 5 minutes, which is a long time to wait when testing CSS changes.

New Site Feature: CX Features by Version matrix

Today I published a document that I've been working on for a while; my hope is to extend the benefit I receive to everyone else in the community. This document is a list of Oracle RightNow CX features by version. This will be a living page permanently in the left-hand navigation of CXDeveloper.com. As new CX versions are released, the document will be updated accordingly.

Add Asigned Field to Ask a Question

Tags: 

Hey,

I am trying to add the assigned field to the Ask a Question page and am running into errors. I always find it difficult to figure out what is allowed in the whole form setup that is currently implemented.

Custom RN Ajax Success Handlers

The RightNow Customer Portal website solution heavily utilizes JavaScript and AJAX features as part of its core functionality. While these features are very powerful, some otherwise simple development tasks become exponentially more complicated. One category of customizations I've historically struggled with was performing custom logic after a form submit has occurred. I've run into this type of customization many times; some projects need to dynamically redirect to a different page than the default confirmation page; others want to send some custom tracking to Google Analytics.

Passing search filters to multiple reports on a page with a sidestory of page name lessons learned (i.e. what not to name your Customer Portal page)

I recently learned a hard lesson about page names in Customer Portal. In my case, I was building a report search page that contained a bunch of filters and a Grid widget that showed the results of my report search. Not thinking twice about it, I named my page "search.php" so that its URL would be https://subdomain.custhelp.com/app/search.

Verify Peer setting with RightNow cURL

When making an HTTPS connection with cURL, it is essential to validate the certificate of the host you are connecting to. While it is possible to turn off this verification using the CURLOPT_SSL_VERIFYPEER cURL configuration, it leaves your code vulnerable to man in the middle attacks.

Other developers I know (myself included) tend to turn off PEER verification while doing initial development because dealing with certs is often a PITA. I always tell myself, I'll just deal with that later; I have much more important business logic to write.

CPMs: Custom Process Management

Custom Process Models are perhaps some of the most useful features released for developers since custom objects in the Nov '10 release. We now have the ability to run server 'events' on both standard and custom objects. But when you start working with the Process Designer (under Site Configuration in the console) you will notice that the UI and deployment process is extremely clunky. This article describes how to setup a standard CP development cycle to upload code via WebDAV that is directly run in your CPM.

Determining Environment at Runtime

When creating customizations in Customer Portal (CP3), it is important to remember that your code needs to run not only in Production, but should also be engineered to run in a "Clone" environment without modification. This is especially important with integrations to external systems. You wouldn't want non-production data being passed to an external production system.

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