Custom Processes

Updated: SP5 (in CX 13.2) Commit Bug w/ active CPM

Updated 2013-12-17: Additional tests found that this issue only manifests when a CPM is active on an object. The post has been updated to reflect the new findings

Connect RightNow to Siebel using PHP Soap request

I am trying to call external WebService at the Incident create using attached code. But once i upload and test the php file in Process Designer, it is throwing below error:-

"Fatal PHP error on line 44 of incident_create\incident_create: Class 'RightNow\CPMObjectEventHandlers\incident_create\SoapClient' not found'

CPMs: Triggering CPMs from Business Rules

UPDATE!

This functionality is now available in the May 2014 release! View the May 2014 release notes for details.

CPMs 101: Introduction to Custom Process Models

CPMs provide the ability to trigger custom code whenever select objects in the system are either created, updated, or destroyed. This is extremely useful for myriad types of functionality such as external integrations and advanced business logic. This tutorial is a primer for those just getting started and will walk through how to build a simple CPM from the ground up. More advanced CPM articles are also available. Enjoy!

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