Custom Processes

Triggering a CPM similar to a Cron job?

I am trying to trigger a CPM to update a contact record when a BO is updated or changed.

CPM script running recursively

CPM script running recursively

Create an incident with a primary contact and a primary subject.

Is there a way to create two contact relationships to an incident? I would like the existing contact to incident relation to work as designed, but be able to add another contact relationship that would act as the primary subject of the incident. AN example would be a customer calling to complain about a retail employee. Both the customer and retail employee need to be associated to the case. Both are created in the Contact Object. The customer calling to complain would be added as the primary contact while the subject (in this case the retail store employee) would be added as a subject of the case.

CPMs: Custom Process Management

Custom Process Models are perhaps some of the most useful features released for developers since custom objects in the Nov '10 release. We now have the ability to run server 'events' on both standard and custom objects. But when you start working with the Process Designer (under Site Configuration in the console) you will notice that the UI and deployment process is extremely clunky. This article describes how to setup a standard CP development cycle to upload code via WebDAV that is directly run in your CPM.

CRM Consultant

Company Name: 

AmberLeaf Partners


Denver, CO
United States

AmberLeaf is seeking a CRM Techno-Functional Consultant to support our growing Operational CRM practice. Candidates will need to demonstrate solid hands-on techno-functional experience translating business requirements to solution design, developing and testing, as well as supporting CRM applications.

We require a 4 year college degree and 2+ years of recent experience with CRM implementation projects including Oracle RightNow,, Microsoft Dynamics, Oracle CRM OnDemand, or Oracle Siebel.

Updated: SP5 (in CX 13.2) Commit Bug w/ active CPM

Updated 2013-12-17: Additional tests found that this issue only manifests when a CPM is active on an object. The post has been updated to reflect the new findings

Connect RightNow to Siebel using PHP Soap request

I am trying to call external WebService at the Incident create using attached code. But once i upload and test the php file in Process Designer, it is throwing below error:-

"Fatal PHP error on line 44 of incident_create\incident_create: Class 'RightNow\CPMObjectEventHandlers\incident_create\SoapClient' not found'

CPMs: Triggering CPMs from Business Rules


This functionality is now available in the May 2014 release! View the May 2014 release notes for details.

CPMs 101: Introduction to Custom Process Models

CPMs provide the ability to trigger custom code whenever select objects in the system are either created, updated, or destroyed. This is extremely useful for myriad types of functionality such as external integrations and advanced business logic. This tutorial is a primer for those just getting started and will walk through how to build a simple CPM from the ground up. More advanced CPM articles are also available. Enjoy!


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