Custom Script

How to restrict a Agent from selecting a past date for Passport expiry in Agent desktop (Contact Workspace)

Hi All,

Is there anyway to restrict a agent from selecting a past date in contact workspace.

My Scenario :
We have to store only the future date for a passport / visa expiry dates. If it's already expired then we shouldn't allow an agent to create record.

In which way I can achieve this process.

Thanks,
S.Saravanan

Custom Script TLS issue

Tags: 

Hi All,

I ran the TLS 1.0 Log Scanner tool and the result shows that is there TLS 1.0 traffic in the "Custom PHP "

What are the next steps to follow in order to solve it?

In Agent desktop, I am facing the TLS issue in the custom script PHP code.So I have added the below code in my php code.

but its not working.

Any help will be useful

API - REST or SOAP - Bulk Create Contacts

Hello,

My requirement is to fetch data from CSV file and create contacts.

Version:

OSvC: February 2016

CPHP: V1_3

Rows in CSV file: 99500

I have build a custom script which process all rows from CSV file and create contacts using Connect PHP, but here I am getting memory error:

"DB API Error SQL Fcn: execute() [SQLStatement.cpp: 641] 
       Error: Unable to allocate sufficient storage for queryPointer!"

After 4000 rows, script stops automatically.

Abusable Functions in CP, CPMs, and Custom Scripts

When calling create and update functions from within Customer Portal code, the system requires the use of checks via the RightNow\Libraries\AbuseDetection library method isAbuse(), to ensure the CP endpoint is not under a DOS or similar attack. This is helpful, in theory at least, because it ensures that your CP site is mostly protected from these sorts of attack, but this can cause major headaches when building out more complex solutions. 3 out of 4 scenarios below require some level of workaround, depending on your use-case:

New Site Feature: CX Features by Version matrix

Today I published a document that I've been working on for a while; my hope is to extend the benefit I receive to everyone else in the community. This document is a list of Oracle RightNow CX features by version. This will be a living page permanently in the left-hand navigation of CXDeveloper.com. As new CX versions are released, the document will be updated accordingly.

Verify Peer setting with RightNow cURL

When making an HTTPS connection with cURL, it is essential to validate the certificate of the host you are connecting to. While it is possible to turn off this verification using the CURLOPT_SSL_VERIFYPEER cURL configuration, it leaves your code vulnerable to man in the middle attacks.

Other developers I know (myself included) tend to turn off PEER verification while doing initial development because dealing with certs is often a PITA. I always tell myself, I'll just deal with that later; I have much more important business logic to write.

CPMs: Custom Process Management

Custom Process Models are perhaps some of the most useful features released for developers since custom objects in the Nov '10 release. We now have the ability to run server 'events' on both standard and custom objects. But when you start working with the Process Designer (under Site Configuration in the console) you will notice that the UI and deployment process is extremely clunky. This article describes how to setup a standard CP development cycle to upload code via WebDAV that is directly run in your CPM.

Accessing 3rd party libs in the Portal

Tags: 

Senior Cloud Engineer

Location: 

Denver, CO 80218
United States

Job Responsibilities:

  • Hands-on work configuring, customizing and implementing RightNow CX or salesforce.com solutions
  • Works with business analysts to refine requirements which correctly address business problems and provide sufficient detail to drive the proposed solution
  • Maintain an in-depth knowledge of current RightNow or salesforce.com technology, both internally and within the industry, and its applicability to the organization
  • Prepare, write and review documentation for programs and systems

Parsing XML in RightNow PHP

RightNow's PHP build is different than most PHP builds you've encountered. It excludes useful extensions that are assumed to be available by most developers including:

  • SOAP extensions
  • Multibyte String extensions
  • XML Parsing extensions (SimpleXML)

Note: Expat is available in most builds, but it is a very "special" XML library that is event based instead of tree/DOM based. I personally would rather feed my fingertips to the wolverines than use it.

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