Customer Portal

Fixing a CP3 bug where Proactive Chat can't pass Custom Fields to the Chat Landing page

I recently encountered an issue with Proactive Chat in CP that wasted a good 4 hours of my time and resulted in being a bug in the framework. According to Oracle, this should be fixed in Feb 13 SP3... but as a general rule I don't believe anything Oracle says until I see it happen.

In the meantime, there is a fairly easy fix through a simple customization of the ChatServerConnect widget.

This article will describe the bug, and provide details on the interim fix.

Proactive Chat - Intercepting Chat Events

RightNow Syndicated Proactive Chat is a RightNow feature that exposes proactive chat functionality to external websites such as your homepage, shopping cart, or any other page that can execute some JavaScript. Like Proactive Chat in Customer Portal, syndicated proactive chat prompts the user for a chat session when certain conditions are met (such as if the user has been on a single page for a configurable time interval). Due to the fragmented documentation around this product feature, most people don't know that you can customize the proactive chat experience beyond the basic settings available in the Syndicated Chat Wizard.

This tutorial will give a glimpse at the advanced customization possible.

Creating Custom Widgets in Customer Portal Framework 3

Customer Portal Framework 3 has a nice feature, which allows developers to quickly scaffold widgets using an admin GUI.

Pages

Zircon - This is a contributing Drupal Theme
Design by WeebPal.