CXDev Toolbox

First Annual TBD (ToolBox Day)!

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The toolbox has been doing really well and I want to thank everyone for their support by releasing a new tool for free. In the last month alone we gained 81 new users and have users from 22 different countries and 19 states in the US. The ROQL Tester is the favorite tool by about 50% with the Account Creator next in line and then the Account Unlock and PHP Stub generator. And most exciting (for me): we’ve got 70% of users on the new 2.0 toolbox. I’ve attached our analytics report to this post if anyone is interested in concrete numbers.

Skype Integration with OSvC Chat

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Hi,

I am trying to achieve Skype Integration with OSvC, i.e., a contact would be available on Skype, and when this contact is pinged on Skype, the Chat Request has to come as a Agent Desktop Chat Request. And the exchange of conversations has to be configured.

Any pointers how this can be configured?

Thanks,
Amrutha

Introducing the new CXDev Toolbox

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Overview

I’m pleased to announce the release of the new CXDev Toolbox 2.0 for general availability. This release represents a commitment

Integration with Contact Center Software

Hi, we are integrating Oracle Service Cloud with our Anywhere 365 platform. AW365 currently handles all phone and SMS text inquiries.
We are able to retrieve contact information, including incidents from Service Cloud and display them in our AW365 console window.
The part we are having problems with is being able to click on the contact that is pulled from Service Cloud and open that corresponding contact in the Service Cloud console. Agent will be logged in.
Same goes with the incident. Click on the Incident in AW365 and open that incident in Service Cloud.

CXDev Beginners

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Hi,

I am new to CXDev, can anyone suggest how to start with CX RightNow providing some links or tutorials.

Thanks in advance.

Regards

Not able to install application.

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Hi guys,

First of all really appreciate the work you have done. It solve the lots of problem using this tool.

I have downloaded the setup.exe file from the site and trying to install it but its giving error.

Error description -

Display total count of incidents in "pending"...

Hi All,

I have a requirement to create an incident report based on the below conditions with these columns
1.Date/time
2.Reference number
3.Carry over
4.Incident Created
5.Total Created Incident
6.Closed Status
7.Pending status

In the attached report image, I am getting the total count of "closed" and "pending" status of daily created incident.

I want to display the total count of the "pending status" of previous created date in the next column of carry over column(Variable)

Thanks in Advance,
Priya

not able to download CXDev Toolbox

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Hi experts,

I know this tool is deployed through ClickOnce and has to be installed through Web. However for whatever reasons , I always lost the connection during the download and never make it . Is there any standalone version on a mirror site or somewhere that I can download from?

thanks
Han

Not able to login

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Downloaded and install the developer tool but not able to login with new register user. Please let me know how to get credential to login into the developer tool

Appreciate your help

New Site Feature: CX Features by Version matrix

Today I published a document that I've been working on for a while; my hope is to extend the benefit I receive to everyone else in the community. This document is a list of Oracle RightNow CX features by version. This will be a living page permanently in the left-hand navigation of CXDeveloper.com. As new CX versions are released, the document will be updated accordingly.

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