Marketing

How to call an External survey and give Customer contact details as parameter to external survey page

i would like to redirect external survey (Survey which hosted on external webpage) when chat disconnected and provide Chat ID, Customer Name, Email Address to that external page?
we have close_redirect_url attribute to redirect page when click disconnect button but not sure how to send contact detail to this page, can anyone help me on this.

Thanks in Advance.

New Site Feature: CX Features by Version matrix

Today I published a document that I've been working on for a while; my hope is to extend the benefit I receive to everyone else in the community. This document is a list of Oracle RightNow CX features by version. This will be a living page permanently in the left-hand navigation of CXDeveloper.com. As new CX versions are released, the document will be updated accordingly.

COs and Custom Fields for Campaigns

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Hi Guys,

I have a requirement for configuring Event Registration in RightNow and there are lot of requirement around reporting like zipcode etc. Can you suggest me if there is anyway to create Custom Fields or Custom Object for Event/Campaign to store zipcode/address related data of an Event? Also, can Campaign Mgmt use Custom Objects?

I did not find any table or entity for Event. I wonder how an event is stored in RightNow DB.

Any help is much appreciated.

Thanks,
Priya

Advanced Web Survey Themes

Everyone wants a branded style applied to their marketing surveys. Most clients will have a style guide with deliberate CSS rules, fonts, and layout specifications. The templating system in RightNow makes it very difficult for an experienced web designer or developer to apply these styles in an efficient manner.

Using a skeleton template to reference JavaScript and CSS files in CP you can keep all of your styling code outside of the administrator UI. A similar technique may also be used to assist in styling answers.

Survey SSL Error

CX Version: 

If your marketing surveys are submitting to an error page that states "you must use ssl to access this resource", there is a quick workaround!

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