Workaround

AddIns - The Fragile Nature of Workspace Configuration

Workspace configuration settings allow an administrator to set specific values for your add-in based on the workspace that it's placed on. For example: if you have a control with a label you could expose the label text as a configuration setting so that administrators could change it without needing you to re-compile your add-in. String, bool and int types are supported by the attribute.

Fixing a CP3 bug where Proactive Chat can't pass Custom Fields to the Chat Landing page

I recently encountered an issue with Proactive Chat in CP that wasted a good 4 hours of my time and resulted in being a bug in the framework. According to Oracle, this should be fixed in Feb 13 SP3... but as a general rule I don't believe anything Oracle says until I see it happen.

In the meantime, there is a fairly easy fix through a simple customization of the ChatServerConnect widget.

This article will describe the bug, and provide details on the interim fix.

Setting Custom Attributes on the Workspace Record

While trying to set a custom attribute on an incident workspace record using the Add-In framework, there seems to be an issue. After setting the value in code successfully, if the workspace is saved, the value does not get stored.

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