How to call an External survey and give Customer contact details as parameter to external survey page

i would like to redirect external survey (Survey which hosted on external webpage) when chat disconnected and provide Chat ID, Customer Name, Email Address to that external page?
we have close_redirect_url attribute to redirect page when click disconnect button but not sure how to send contact detail to this page, can anyone help me on this.

Thanks in Advance.

How to open an External Page from a Syndicated Conditional Chat Link

I'm writing a quick article in response to a question I received on another post inquiring if it was possible to open an external webpage instead of a Customer Portal page when the "Chat Now" link is clicked. Using standard functionality, this isn't possible, but using the techniques I've described in my other Syndicated Widget articles we can modify the core behavior to match our requirements.

WebComponents/Polymer and Syndicated ConditionalChatLink Compatibility?

Our custom site is built with Polymer (0.5 upgrading soon to 1.0). We're trying to use the Syndicated ConditionalChatLink widget but it seems they are not compatible. It appears when RightNow.Client.js calls document.getElementById("myChatLink") to initialize onclick event handlers nothing is returned because Polymer's shady/shadow DOM effectively hides it.

Chat persistence and embedded

I wanted to ask a question about a new functionality I am working on. We would like to embed the RightNow Chat into an iFrame window on our main site. We need the chat to be able to rebuild itself on any pages on our site. I have been reading the Chat.Communicator.js, Chat.Model.js, Chat.Controller.js, and the Chat.UI.js files to understand how the system treats closing the window, disconnections, reconnections.

Condition on widget


Hi, I created a new widget. I want to make the widget available to certain logged in users such as the ContactType field. How can I achieve this? Thank you

Quick Search


Hi ,
Can anyone help with code/Widget as i need QUICK SEARCH option (Search with ID and Customer Name) like Auto complete.

PTA errors using Syndicated Conditional Chat Link


I'm simply attempting to implement the SCCL using PTA with encryption and cannot get past encryption issues. I'm using .NET in C# to construct up the encoded/encrypted login string using AesCryptoServiceProvider and it simply will not work. I'm getting errors 3 and 9 seemingly randomly even when my code doesn't change. Really frustrating.

Here is what I have...

Config on the server:

Service Product Widget



I'm looking for a way to restrict LOV of service products on Customer Portal. By default all products assigned to current interface are listed. Is is possible to do this (e.g. based on the value of another filed on Organization object - suffix of the product name equals to this field)?


Downloading report from customer portal

Hi All,

I have embedded a report on the customer portal using the "Grid" widget. I want to include a link on the web-page displaying the report to enable download of the report in csv format. Does anyone here have any suggestions on how this can be done? Is there a widget to enable download of report from the customer portal. Any pointers in this direction will be highly appreciated. Please see the attached screenshot of the report being displayed on the customer portal.



Paginator widget not functioning as intended


I am trying to use the paginator widget for displaying a large report on the customer portal. The widget is not working when clicking the next link but the page needs to be refreshed in order to see the data on that page. Does anyone have any suggestions what might be wrong here? Please see the code below for usage of the widget and the attached screenshot of the widget on the customer portral


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