Widget

PTA errors using Syndicated Conditional Chat Link

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I'm simply attempting to implement the SCCL using PTA with encryption and cannot get past encryption issues. I'm using .NET in C# to construct up the encoded/encrypted login string using AesCryptoServiceProvider and it simply will not work. I'm getting errors 3 and 9 seemingly randomly even when my code doesn't change. Really frustrating.

Here is what I have...

Config on the server:

Service Product Widget

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Hi,

I'm looking for a way to restrict LOV of service products on Customer Portal. By default all products assigned to current interface are listed. Is is possible to do this (e.g. based on the value of another filed on Organization object - suffix of the product name equals to this field)?

Thanks,
Pawel

Downloading report from customer portal

Hi All,

I have embedded a report on the customer portal using the "Grid" widget. I want to include a link on the web-page displaying the report to enable download of the report in csv format. Does anyone here have any suggestions on how this can be done? Is there a widget to enable download of report from the customer portal. Any pointers in this direction will be highly appreciated. Please see the attached screenshot of the report being displayed on the customer portal.

Thanks,

John

Paginator widget not functioning as intended

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I am trying to use the paginator widget for displaying a large report on the customer portal. The widget is not working when clicking the next link but the page needs to be refreshed in order to see the data on that page. Does anyone have any suggestions what might be wrong here? Please see the code below for usage of the widget and the attached screenshot of the widget on the customer portral

KnowledgeSyndication widget

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Is it possible change the KnowledgeSyndication widget to do not open the list of answers bellow the search field?

I want to reload the page with the list of answers.

Regards

Need to display value of field from RNT onto the ask page

Need to display value of field from RNT onto the ask page.

New Site Feature: CX Features by Version matrix

Today I published a document that I've been working on for a while; my hope is to extend the benefit I receive to everyone else in the community. This document is a list of Oracle RightNow CX features by version. This will be a living page permanently in the left-hand navigation of CXDeveloper.com. As new CX versions are released, the document will be updated accordingly.

Changing Polling Intervals on Syndicated Conditional Chat

One item that is not exposed in Syndicated Conditional Chat's initialization parameters is the polling interval. The interval is unfortunately hard coded into the widget, but this doesn't mean that you can't control it. There is a widget initialization parameter named "enable_polling"; when this value is set to "false", the widget will not poll the server. This then gives you the chance to write your own polling logic using the syndicated widget frameworks Event system.

This works by subscribing to 2 events

Passing search filters to multiple reports on a page with a sidestory of page name lessons learned (i.e. what not to name your Customer Portal page)

I recently learned a hard lesson about page names in Customer Portal. In my case, I was building a report search page that contained a bunch of filters and a Grid widget that showed the results of my report search. Not thinking twice about it, I named my page "search.php" so that its URL would be https://subdomain.custhelp.com/app/search.

Customizing the Knowledge Syndication widget

I've observed a couple of Knowledge Syndication widget questions popping up lately, so I thought I'd do a quick demo of how you can customize the behavior of the widget.

Customization via Config Options

As always, you can use the standard configuration options during widget instantiation. These are well defined in the CP admin panel and can be found a the following address (substitute in your domain).

https://interface.custhelp.com/ci/tags/syndicated_widgets/standard/KnowledgeSyndication

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