Widget

KnowledgeSyndication widget

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Is it possible change the KnowledgeSyndication widget to do not open the list of answers bellow the search field?

I want to reload the page with the list of answers.

Regards

Need to display value of field from RNT onto the ask page

Need to display value of field from RNT onto the ask page.

New Site Feature: CX Features by Version matrix

Today I published a document that I've been working on for a while; my hope is to extend the benefit I receive to everyone else in the community. This document is a list of Oracle RightNow CX features by version. This will be a living page permanently in the left-hand navigation of CXDeveloper.com. As new CX versions are released, the document will be updated accordingly.

Changing Polling Intervals on Syndicated Conditional Chat

One item that is not exposed in Syndicated Conditional Chat's initialization parameters is the polling interval. The interval is unfortunately hard coded into the widget, but this doesn't mean that you can't control it. There is a widget initialization parameter named "enable_polling"; when this value is set to "false", the widget will not poll the server. This then gives you the chance to write your own polling logic using the syndicated widget frameworks Event system.

This works by subscribing to 2 events

Passing search filters to multiple reports on a page with a sidestory of page name lessons learned (i.e. what not to name your Customer Portal page)

I recently learned a hard lesson about page names in Customer Portal. In my case, I was building a report search page that contained a bunch of filters and a Grid widget that showed the results of my report search. Not thinking twice about it, I named my page "search.php" so that its URL would be https://subdomain.custhelp.com/app/search.

Customizing the Knowledge Syndication widget

I've observed a couple of Knowledge Syndication widget questions popping up lately, so I thought I'd do a quick demo of how you can customize the behavior of the widget.

Customization via Config Options

As always, you can use the standard configuration options during widget instantiation. These are well defined in the CP admin panel and can be found a the following address (substitute in your domain).

https://interface.custhelp.com/ci/tags/syndicated_widgets/standard/KnowledgeSyndication

Multiple images for proactivechat

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Hi All, A client website requires a chat widget on multiple pages with different images.
Is their a way to use the proactivechat widget and pass the backgroung image url or would I need to create new widgets for every new image to be used on each web page?

Help is vague on this aspect and cannot find anything on the developer forums.

Thanks
Sanjay

Issue with AjaxRequest in syndicated ConditionalChatLink

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Syndicated ConditionalChatLink has been implemented on the external page. The link appears for the first time when the page loads. When the user navigates between the tabs (or even when a refresh is done), the link does not appear. The code for conditional chat link is written in the template file of Front end page and re-loads on every refresh or tabs navigation.

The user open the external webpage. After the initial load of the page, the chat link appears. Navigate to another tab and return back to the same tab. The chat link does not appear now.

CP 3.0 Nested Custom Widget Deployment Bug

In CP Framework Version 3.0, nested widgets behave differently depending on whether you are in development mode or staging/production.

Fixing a CP3 bug where Proactive Chat can't pass Custom Fields to the Chat Landing page

I recently encountered an issue with Proactive Chat in CP that wasted a good 4 hours of my time and resulted in being a bug in the framework. According to Oracle, this should be fixed in Feb 13 SP3... but as a general rule I don't believe anything Oracle says until I see it happen.

In the meantime, there is a fairly easy fix through a simple customization of the ChatServerConnect widget.

This article will describe the bug, and provide details on the interim fix.

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