Connect Web Services for SOAP

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Important August 2017 SOAP API endpoint change

CX Version: 

Warning: August 2017 SOAP API change

With the August 2017 release of Oracle Service Cloud, the SOAP API endpoint has been changed AND the old WSDL URL is NOT backwards compatible. This quiet, instant and important change can cause some chaos and broken integrations depending upon your tools and set-up.

API - REST or SOAP - Bulk Create Contacts


My requirement is to fetch data from CSV file and create contacts.


OSvC: February 2016

CPHP: V1_3

Rows in CSV file: 99500

I have build a custom script which process all rows from CSV file and create contacts using Connect PHP, but here I am getting memory error:

"DB API Error SQL Fcn: execute() [SQLStatement.cpp: 641] 
       Error: Unable to allocate sufficient storage for queryPointer!"

After 4000 rows, script stops automatically.

How to call an External survey and give Customer contact details as parameter to external survey page

i would like to redirect external survey (Survey which hosted on external webpage) when chat disconnected and provide Chat ID, Customer Name, Email Address to that external page?
we have close_redirect_url attribute to redirect page when click disconnect button but not sure how to send contact detail to this page, can anyone help me on this.

Thanks in Advance.

Error Creating contact with login - SOAP


I´m new with rightnow and soap. I´m trying to create a contact with login through SOAP but I´m getting this error:

Chat persistence and embedded

I wanted to ask a question about a new functionality I am working on. We would like to embed the RightNow Chat into an iFrame window on our main site. We need the chat to be able to rebuild itself on any pages on our site. I have been reading the Chat.Communicator.js, Chat.Model.js, Chat.Controller.js, and the Chat.UI.js files to understand how the system treats closing the window, disconnections, reconnections.

Agent login using Connect Rest API

Hello All,

I want to provide login to the rightnow agent console via the Connect Rest API that was released with the May 2015 version of Oracle Service Cloud CX. Does any one here know how this can be done? Any pointers in this direction will be greatly appreciated.



How to Work with ROQL

Hi All,

I am new to work with ROQL. Can any one tell me how to insert a data into rightnow through ROQL?
please give some examples..

Duplicate contact Fileds

I am new to .net.i have one doubt, when the contact created,the phone number fields is check with the database.and if duplicate means i want error message to display. what method i can use? can you pls help out from this.

Duplicate Contacts and Unique Fields

In order to reduce duplicate contact records, it would be useful to be able to specify unique contact fields (such as mobile phone number, or a particular custom field), similar to how email addresses are handled as unique identifiers. If the client needs a full-fledged solution for this across their entire system, this is difficult to do from a purely technical level. Most clients simply train their agents to first search for existing contacts and have a business process for merging duplicate contacts when manually found in the system, which is good enough for most.


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