.NET

AddIn Call

Tags: 

Hi All,

I am new to .net, AddIn. My task is, when i save the new contact in the Oracle Right Now instance, i want to display the duplicate error message. how can i call the AddIn using C#.??

Workspace Fields, the better way?

As already discussed in an article here, the lack of a Field Addin type for workspaces is a bit of a miss. WIth that in mind I dug around a little bit to see if I could get some existing RN classes / Interfaces called in my Workspace addin to get the automatic resizing behavior of the label and the field. After determining which controls were available in all RN dll's, by simpy adding all dll's in the RN folder using the Choose Toolbox items command. After inspecting which controls were returned there were 2 namespaces of interest;

New Site Feature: CX Features by Version matrix

Today I published a document that I've been working on for a while; my hope is to extend the benefit I receive to everyone else in the community. This document is a list of Oracle RightNow CX features by version. This will be a living page permanently in the left-hand navigation of CXDeveloper.com. As new CX versions are released, the document will be updated accordingly.

Need the Agent Login Name

Tags: 

Hello all,

I have created an Global Addin I need to pass the Agent login name to of of the URl i have coded in the Code.

Am Not able to figure out how can i access the logined username.

Any Suggestions ?

Thanks

How to retrieve Incident Transactions for a particular trans type in .Net add-in

Tags: 

Creating Custom E-mail functionality

Tags: 

Creating a custom form to e-mail incidents to agents...

IEvent AddIns

Tags: 

A few specialized events are exposed through the add-in framework. These can be very helpful when trying to create a complete solution.

IEvent add-ins are very simple add-ins that exist for the lifetime of the session, they don't support user interface elements and only provide notification
of events.

There are two main categories of events:

RightNow .NET Add-In - get logged in user info and trigger on read operations

Wanted to know if following is possible

1. From .NET Add-In control can we get who triggered the read/create/update or delete operation on account object?

say agent named "Jim" logs in to Right Now and updates the Account - i want to capture name - "Jim", what operation he intended "Query, Create, Update or Delete

2. I have created a rule in rightnow to call an add i when the account record is opened in an main editor. however the account infomation is not passed on to the Add-in as in case with Insert or update operations.

did i miss something or is it not possible?

im trying to build a read log for certain objects which does not have that capability currently.

also i would appreciate if anyone can post a code snippet or URL for inserting a record on to custom object in RightNow from Add-In (C#)

Thanks for any help

Arvi

Agent Chat Session Add-in

Tags: 

Hi Guys,

I'm wondering if it is possible to create an add-in for the RightNow console that can log and agent in and out of their chat session? The idea is that if they were inactive were "x" amount of time, it would log them out of their chat session. Seems like someone else on the RightNow forum has had trouble getting it going for themselves (http://communities.rightnow.com/posts/5f7a23a5fe).

Any help would be much appreciated.

Cheers,
Phillip Moon

Senior Cloud Engineer

Location: 

Denver, CO 80218
United States

Job Responsibilities:

  • Hands-on work configuring, customizing and implementing RightNow CX or salesforce.com solutions
  • Works with business analysts to refine requirements which correctly address business problems and provide sufficient detail to drive the proposed solution
  • Maintain an in-depth knowledge of current RightNow or salesforce.com technology, both internally and within the industry, and its applicability to the organization
  • Prepare, write and review documentation for programs and systems

Pages

Zircon - This is a contributing Drupal Theme
Design by WeebPal.