C#

What does "Invalid SAML assertion in security header" mean?

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If a profile doesn't have Session Authentication checked and an add-in tries to make a SOAP request (using a connection prepared with session authentication), an error reading "Invalid SAML assertion in security header" will be shown and the request will fail.

PTA errors using Syndicated Conditional Chat Link

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I'm simply attempting to implement the SCCL using PTA with encryption and cannot get past encryption issues. I'm using .NET in C# to construct up the encoded/encrypted login string using AesCryptoServiceProvider and it simply will not work. I'm getting errors 3 and 9 seemingly randomly even when my code doesn't change. Really frustrating.

Here is what I have...

Config on the server:

How to Work with ROQL

Hi All,

I am new to work with ROQL. Can any one tell me how to insert a data into rightnow through ROQL?
please give some examples..

Duplicate contact Fileds

I am new to .net.i have one doubt, when the contact created,the phone number fields is check with the database.and if duplicate means i want error message to display. what method i can use? can you pls help out from this.

AddIn Call

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Hi All,

I am new to .net, AddIn. My task is, when i save the new contact in the Oracle Right Now instance, i want to display the duplicate error message. how can i call the AddIn using C#.??

New Site Feature: CX Features by Version matrix

Today I published a document that I've been working on for a while; my hope is to extend the benefit I receive to everyone else in the community. This document is a list of Oracle RightNow CX features by version. This will be a living page permanently in the left-hand navigation of CXDeveloper.com. As new CX versions are released, the document will be updated accordingly.

Creating Custom E-mail functionality

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Creating a custom form to e-mail incidents to agents...

IEvent AddIns

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A few specialized events are exposed through the add-in framework. These can be very helpful when trying to create a complete solution.

IEvent add-ins are very simple add-ins that exist for the lifetime of the session, they don't support user interface elements and only provide notification
of events.

There are two main categories of events:

RightNow .NET Add-In - get logged in user info and trigger on read operations

Wanted to know if following is possible

1. From .NET Add-In control can we get who triggered the read/create/update or delete operation on account object?

say agent named "Jim" logs in to Right Now and updates the Account - i want to capture name - "Jim", what operation he intended "Query, Create, Update or Delete

2. I have created a rule in rightnow to call an add i when the account record is opened in an main editor. however the account infomation is not passed on to the Add-in as in case with Insert or update operations.

did i miss something or is it not possible?

im trying to build a read log for certain objects which does not have that capability currently.

also i would appreciate if anyone can post a code snippet or URL for inserting a record on to custom object in RightNow from Add-In (C#)

Thanks for any help

Arvi

Agent Chat Session Add-in

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Hi Guys,

I'm wondering if it is possible to create an add-in for the RightNow console that can log and agent in and out of their chat session? The idea is that if they were inactive were "x" amount of time, it would log them out of their chat session. Seems like someone else on the RightNow forum has had trouble getting it going for themselves (http://communities.rightnow.com/posts/5f7a23a5fe).

Any help would be much appreciated.

Cheers,
Phillip Moon

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