AddIn

Workspace Fields, the better way?

As already discussed in an article here, the lack of a Field Addin type for workspaces is a bit of a miss. WIth that in mind I dug around a little bit to see if I could get some existing RN classes / Interfaces called in my Workspace addin to get the automatic resizing behavior of the label and the field. After determining which controls were available in all RN dll's, by simpy adding all dll's in the RN folder using the Choose Toolbox items command. After inspecting which controls were returned there were 2 namespaces of interest;

New Site Feature: CX Features by Version matrix

Today I published a document that I've been working on for a while; my hope is to extend the benefit I receive to everyone else in the community. This document is a list of Oracle RightNow CX features by version. This will be a living page permanently in the left-hand navigation of CXDeveloper.com. As new CX versions are released, the document will be updated accordingly.

Need the Agent Login Name

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Hello all,

I have created an Global Addin I need to pass the Agent login name to of of the URl i have coded in the Code.

Am Not able to figure out how can i access the logined username.

Any Suggestions ?

Thanks

Add attachment to Incident

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Hi, I'm from Brazil, so, sorry about my English.

How can I know who fields are mandatory to IFAttachInc2 object?

Thanks.

Communication between two AddIns

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Feasibility of communication between two AddIns

IEvent AddIns

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A few specialized events are exposed through the add-in framework. These can be very helpful when trying to create a complete solution.

IEvent add-ins are very simple add-ins that exist for the lifetime of the session, they don't support user interface elements and only provide notification
of events.

There are two main categories of events:

RightNow .NET Add-In - get logged in user info and trigger on read operations

Wanted to know if following is possible

1. From .NET Add-In control can we get who triggered the read/create/update or delete operation on account object?

say agent named "Jim" logs in to Right Now and updates the Account - i want to capture name - "Jim", what operation he intended "Query, Create, Update or Delete

2. I have created a rule in rightnow to call an add i when the account record is opened in an main editor. however the account infomation is not passed on to the Add-in as in case with Insert or update operations.

did i miss something or is it not possible?

im trying to build a read log for certain objects which does not have that capability currently.

also i would appreciate if anyone can post a code snippet or URL for inserting a record on to custom object in RightNow from Add-In (C#)

Thanks for any help

Arvi

Agent Chat Session Add-in

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Hi Guys,

I'm wondering if it is possible to create an add-in for the RightNow console that can log and agent in and out of their chat session? The idea is that if they were inactive were "x" amount of time, it would log them out of their chat session. Seems like someone else on the RightNow forum has had trouble getting it going for themselves (http://communities.rightnow.com/posts/5f7a23a5fe).

Any help would be much appreciated.

Cheers,
Phillip Moon

Accessing a Custom Object for an AddIn with check boxes

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Hello I have been trying to create a multi-select drop down that is populated by a CBO.
The Menus are created and populated but I cannot get the check boxes to display correctly aligned with the data from the CBO...

Any ideas?

Properly Disposing of Workflow Add-Ins

Even an exceedingly simple add-in, in this case a label and a message box, can have significant side effects when paired with workflows.

http://screencast.com/t/pnriTy8J

In the video you see that each time the workflow loads a workspace the message box is displayed an extra time. This is because the previous versions of
the add-in still exist and are being loaded even though they are no longer being displayed.

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