PHP

Quick Tip: Encrypted Pass Through Authentication (EPTA) Initialization Vectors

When setting up Encrypted PTA, configuring the correct Initialization Vector in the PTA_ENCRYPTION_IV configuration setting can be confusing. I find the setting documentation misleading unless you really understand what it is asking for.

Per the field documentation:

Duplicate Contacts and Unique Fields

In order to reduce duplicate contact records, it would be useful to be able to specify unique contact fields (such as mobile phone number, or a particular custom field), similar to how email addresses are handled as unique identifiers. If the client needs a full-fledged solution for this across their entire system, this is difficult to do from a purely technical level. Most clients simply train their agents to first search for existing contacts and have a business process for merging duplicate contacts when manually found in the system, which is good enough for most.

Need to display value of field from RNT onto the ask page

Need to display value of field from RNT onto the ask page.

Fun with Cloud9 IDE and CP3

Today I had a bit of fun with Cloud9 IDE, which is one of the better cloud-based IDEs I've found. It is geared mostly towards front-end web development but has a fully functional Ubuntu OS underneath running in a Docker instance, so you can pretty much do anything.

Pass Through Authentication

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How to do a PTA using a custom field cust id and paswd

New Site Feature: CX Features by Version matrix

Today I published a document that I've been working on for a while; my hope is to extend the benefit I receive to everyone else in the community. This document is a list of Oracle RightNow CX features by version. This will be a living page permanently in the left-hand navigation of CXDeveloper.com. As new CX versions are released, the document will be updated accordingly.

Lazy Loading Object Dumper for CPHP

This is a helpful method I find myself using frequently when debugging Connect for PHP code. It will recursively load a CPHP object's properties and return them in a nested array for easy logging.

Verify Peer setting with RightNow cURL

When making an HTTPS connection with cURL, it is essential to validate the certificate of the host you are connecting to. While it is possible to turn off this verification using the CURLOPT_SSL_VERIFYPEER cURL configuration, it leaves your code vulnerable to man in the middle attacks.

Other developers I know (myself included) tend to turn off PEER verification while doing initial development because dealing with certs is often a PITA. I always tell myself, I'll just deal with that later; I have much more important business logic to write.

CPMs: Custom Process Management

Custom Process Models are perhaps some of the most useful features released for developers since custom objects in the Nov '10 release. We now have the ability to run server 'events' on both standard and custom objects. But when you start working with the Process Designer (under Site Configuration in the console) you will notice that the UI and deployment process is extremely clunky. This article describes how to setup a standard CP development cycle to upload code via WebDAV that is directly run in your CPM.

Determining Environment at Runtime

When creating customizations in Customer Portal (CP3), it is important to remember that your code needs to run not only in Production, but should also be engineered to run in a "Clone" environment without modification. This is especially important with integrations to external systems. You wouldn't want non-production data being passed to an external production system.

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